Blue Force Gear continues to maintain our high-standards at all levels, and that includes our commitment to customer service – even during the uncertainty relative to the COVID-19 pandemic.

Your order is very important to us, and we have a crew of essential production and fulfillment personnel working expeditiously each day to ship every order received. Due to an increase in order volume, the fluid nature of this event, and the uncertainty surrounding the availability of a portion of our workforce, we are unable to provide exact ship dates, but rest assured, our team is working hard to get your order out in a timely manner. If you have a question about your order, please email Sales@BlueForceGear.com or direct message us on our social media channels.

To our military, law enforcement, and emergency responders; first and foremost, thank you for your service during these challenging times. We will continue to prioritize your order to ensure you receive it as quickly as possible. If you have an urgent need for a Blue Force Gear product, we ask you to place your order and email Military@BlueForceGear.com with your order number and a brief description.

Below are some recent FAQ’s

 

Orders Already Placed

I placed an order, but no shipping details or confirmation of the order was sent to me. Can I check on my order?

An order confirmation has been sent to the email address you provided during checkout. Please check your ‘Promotions’ folder such as Gmail or the junk mail if you do not see it.  If you have a free account on BlueForceGear.com, you can login and see that order there as well.  

Additionally, a second email will be sent once your order has been shipped and will contain details of the shipment and tracking information.

 

How do I check on the status of my order?

Thank you for inquiring about your order. It has been received and an order confirmation has been sent to the email address you provided during checkout. Please check your ‘Promotions’ folder such as Gmail or the junk mail if you do not see it.  If you have a free account on BlueForceGear.com, you can login and see that order there as well.  

Additionally, a second email will be sent once your order has been shipped and will contain details of the shipment and tracking information.

 

I placed an order yesterday, can I add to it?

We cannot add to any order already place, but we can give you free shipping on your next order. For further details, please email your information and order number to Sales@BlueForceGear.com.  Depending on the timeframe, these orders may be shipped together but there is no guarantee. 

 

I placed an order a week ago and still have not received it.

All orders are processed in the order they are received. Even though we have received a surge in order volume, we continue to process them in a timely manner. We thank you for your patience. If you would like additional details about your order, please email Sales@BlueForceGear.com

 

I received a partial shipment, when can I expect the rest of my order?

We want to ship everything to you as fast as we can. Sometimes we may ship the in stock items to you and automatically create a second order for those out of stock orders that we can ship those to you as soon as they come in.  This second shipping cost is free to you and we apologize for the delay. 

For additional information email Sales@blueforcegear.com

 

 

Have Not Yet Placed an Order

 

Are you still open and fulfilling orders?

Yes, BFG is considered an essential business and we will continue to receive and fulfill orders and ship them out promptly.

 

I would like to place an order, but when will it ship?

We are continuing to ship all orders as they are received.  Some items take longer to produce like Custom Vickers Slings.  Unfortunately, some items may become out of stock as large units make purchases.  Because of the fluid situation, we are unable to get more accurate details at this time.

 

Do you have a retail store? What are the hours? Where is it located?

Yes, we do have a retail store. It is located in Pooler, Ga. At this time our retail store is closed in light of the COVID-19 pandemic. We continue to abide by the US guidelines and our retail store front will remain closed until these guidelines change.

 

I have a [insert rifle or shotgun ], will the item you have listed online fit what I have?
We build all products to fit Mil/LE specifications.  If you have questions about specific items, please email Sales@BlueForceGear.com

 

 

Contact Info

For non-government orders, please email us at Sales@BlueForceGear.com so we can keep the phone lines open for urgent order needs. 

For immediate military or government needs, please email us at Military@BlueForceGear.com

For orders already placed on BlueForceGear.com - your order has been received.  Please check for your order confirmation in your "Promotions" folder or other auto sorted email service.  You will receive a second email with your tracking number when it is shipped.